Monday-Friday 9am - 7pm (excluding bank holidays)
Phone: 0345 688 7227
Out of Hours
You can contact support at anytime using the options below.
email@example.com Known Issues: Response Times:
Via SMS: Text the word "Help" followed by a description of your problem e.g "Help my internet is not working" to 07786 209609 - you will receive a confirmation text with a support reference number by return text and an engineer will call you as soon as possible.
Via our Support Portal: click here to access the portal
You can check the status of any known issues on our network status page.
Our support team aim to respond to all support requests received during office hours within a maximum of 4 hours and all Out of hours support requests within a maximum of 8 hours.
Please note these are our maximum response times and our support team will typically be in touch within 15 minutes. If calling during office hours you will normally be put straight through to support.